Terms & Conditions


This website (the "Site") is provided by Highland Spring Limited (“we” or “us”). We are registered in Scotland under company number (SC067339) and have our registered office at Stirling Street, Blackford, Perthshire PH4 1QA. Our VAT number is GB 658 3388 93. These terms and conditions (the "Terms and Conditions") govern the use of this Site, including applications for trade enquires and sponsorship and the posting of messages to us. Please read them now. By using the Site, you confirm that you accept these Terms and Conditions and that you agree to comply with them. If you are not willing to accept these Terms and Conditions you may not use the Site. Any breach of the Terms and Conditions may, at our sole discretion, result in your rights to access the Site being suspended or removed.

To contact us, please email enquiries@highlandspringgroup.com.

By Using Our Site You Accept These Terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.


The Site and its contents are for general information only and are provided "as is" and on an "as available" basis. Nothing on the Site is, or shall be deemed to constitute advice or any form of recommendation on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site. Accordingly, to the maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms. Specifically, we make no warranties, representations or undertakings about:

  • any of the content of the Site (including, without limitation, any as to the quality, accuracy, currency, completeness or fitness for any particular purpose of such content); or
  • any content of any other third party website referred to or accessed by hypertext link through the Site.

We make no guarantees that the Site is free from so called computer viruses. It is strongly recommended that you check for such viruses before downloading the Site or any of its contents.


The Site contains links to websites operated by third parties ("Third Party Websites"). We do not control Third Party Websites, and are not responsible for their content. The inclusion of such links does not imply any endorsement or approval of any products, information, materials or services offered or provided on Third Party Websites, or any association with their operators.


We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Intellectual Property

The content of the Site (including, but not limited to all text and artwork) is protected by copyright and any other intellectual property rights. Such intellectual property rights and copyright are owned by us or otherwise licensed from a third party for use by us. "Highland Spring" and the Highland Spring logo are registered trade marks of which we are the owners. You may view or download any part of the Site for private purposes, but you are not permitted, without our permission, to:

• store the Site, or any part of the Site, for any other purpose; • print copies of the Site, or any part of the Site, for any other purpose; • reproduce, copy or transmit the Site, or any part of the Site, in any way, for any other purpose or in any other medium. All other rights which are not specifically granted are reserved.

Service Access

While we endeavour to ensure that the Site is normally available 24 hours a day, we shall not be liable if for any reason the Site is unavailable at any time or for any period. Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your device to access our Site. You should use your own virus protection software when accessing our Site. You must not misuse our Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, device or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement agencies and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

User Generated Content

This website may include information and materials uploaded by other users of this Site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Uploading Content to our Site

Whenever you make use of a feature that allows you to upload content to our Site you warrant that any content does not contain material which is defamatory, obscene, offensive, discriminatory or which promotes illegal activity. You also warrant that any content you upload does not infringe the copyright or any other intellectual property right of a third party. You will be liable to us and indemnify us for any breach of these warranties. This means you will be responsible for any loss or damage we suffer as a result of your breach of these warranties. Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or their right to privacy. We have the right to remove any content uploaded to our Site if, in our opinion, your content does not meet the requirements set out above.

Privacy Policy

Our Privacy Policy also applies to your use of this Site. Please read our Privacy Policy for details of how we use and process your personal information.


We reserve the right to amend or replace the Terms and Conditions at any time. Every time you wish to use the Site, please check these Terms and Conditions to ensure you understand the terms that apply at that time. We may update and change the Site from time to time to reflect changes in our products, our user’s needs and our business priorities.


The Terms and Conditions shall be governed by and construed in accordance with the Scots law and any disputes that may arise will be subject to the jurisdiction of the Scottish courts.

Contact Us

Questions, comments and requests regarding these Terms and Conditions are welcomed and should be addressed to Highland Spring Ltd Blackford, Stirling Street, Auchterarder PH4 1QA.

Highland Spring - #HSHydrationChallenge Giveaway - Summary T&Cs:

1. Giveaway: “Highland Spring’s 5l Giveaway” competition (“Giveaway” for fifty (50) 1x Highland Spring 5L Hydration Pack. There will be fifty (5) winners (“Winners”) of the Giveaway, subject to these terms and conditions. The first 50 followers to comment on Fearne Cotton’s Instagram post will be ‘winners’.

2. Eligibility: Entrants to the Giveaway must be residents of the United Kingdom, at least 18 years old at the time of entry, and have a valid e-mail address connected to the Instagram profile used to enter. The Giveaway is not open to: businesses; employees, agents and/or representatives of the Promoter or its group companies, or members of their immediate families or households; employees of agents or suppliers of the Promoter or its holding or group companies, who are professionally connected with the Giveaway or its administration, or members of their immediate families or households; or anyone professionally connected to the Giveaway. In entering the Giveaway, entrants confirm that they are eligible to do so and eligible to claim the Prize. The Promoter may require entrants to provide proof of eligibility to enter the Giveaway. The Promoter will not accept Giveaway entries that are: automatically generated by a computer; completed by third parties or in bulk; or incomplete.

3. Entry process: To enter the Giveaway, entrants must: comment on the Giveaway Instagram post on Fearne Cotton’s official Instagram account (@fearnecotton). Only one entry is allowed per person.

4. Entry period: The Giveaway will run on [21.06.22] (“Opening Date”) until fifty people have entered. All Giveaway entries must be received by the Promoter after the Opening Date and before the Closing Date. All entries received before the Opening Date or after the Closing Date will not be entered into the Giveaway. No purchase is necessary to enter the Giveaway.

5. Prize: The Winners shall each receive one (1) of the fifty (50) Highland Spring 5L Hydration Packs (“Prize”) subject to availability. Any costs or expenses incurred that are incidental to the fulfilment of the Prize are the responsibility of the Winners. The Promoter shall cover the cost of posting of the Prize to the Winners subject to their eligibility per paragraph 2 above. The Prize is subject to availability. The Prize cannot be transferred, redeemed for cash or substituted by a Winner. The Promoter reserves the right to substitute the Prize with a prize of equal or greater value if the Prize is unavailable or cannot be awarded for any reason. The Prize must be taken as stated and no compensation will be payable if a Winner is unable to use the Prize as stated.
The Promoter will not replace a lost or stolen Prize.

6. Winner Notification: Winners will be contacted by John Doe Group’s Instagram account on Friday 24 June 2022 via direct message to the Instagram account used to enter the Giveaway, where the Winners will be asked to provide their postal address.. Winner is required to respond confirming acceptance of the prize and providing their postal address within 2 weeks of direct message by John Doe Group. Otherwise, the Winner forfeits the prize and the Promoter reserves the right to offer the Prize to an eligible entrant selected from the other valid entries that were received after the Opening Date and before the Closing Date. Winners may be required to sign and return further documentation as directed by the Promoter in order to claim the Prize. Winners of the Prize Draw will be the owner of the Instagram or Facebook account that the entry has been sent from. The Prize may not be claimed by a third party on a Winner’s behalf. The decision of the Promoter is final and no correspondence or discussion will be entered into.

7. Winners may be required to partake in media activity relating to the Giveaway, including photography or media interviews.

8. Prize fulfilment: Delivery of Prizes will be fulfilled by the end of July 2022. The Promoter will keep in touch with the Winners regarding delivery and prize fulfilment.

9. Data protection: The Promoter will only process personal information from entrants for the purposes of administering the Giveaway and fulfilling the Prize(s). This will include contacting the Winners as set out in these terms and conditions. The Promoter will use and retain any such personal information in accordance with its privacy policy which can be found at [https://www.johndoehub.com/

10. Entrants’ details: If entrants details change during the Giveaway, it is the entrant’s responsibility to notify the Promoter otherwise they may miss out on a Prize.

11. Promoter: The Promoter of the Giveaway is John Doe Group, John Doe Hub, The Leather Market, Weston Street, London, SE13ER.

12. The Promoter reserves the right, in its absolute discretion, to verify the winner, including but not limited to, proof of identity, age, and/or the validity of their entry as required or refuse to award a prize or to withdraw prize entitlement and/or refuse participation in the Giveaway where there are reasonable grounds to believe there has been a breach of these Terms and Conditions or any instructions forming part of this competition’s entry requirements or otherwise (without limitation) where a participant has gained an unfair advantage in participating in the Giveaway or has won using fraudulent means.

13. Change of Circumstances: In the case of events beyond the Promoter’s reasonable control or unforeseen circumstances, the Promoter reserves the right to withdraw or amend the Giveaway, alter dates or to substitute the Prize for an alternative of equal or greater value. The Promoter reserves the right to hold void, suspend, cancel, or amend the Giveaway in whole or in part at any time where it becomes necessary to do so.

14. No affiliation: Entrants to be aware that they are providing their information to the Promoter and not to Instagram. This Giveaway is in no way sponsored, endorsed or administered by, or associated with Instagram.

15. Publicity: The Promoter must either publish or make available on request information that indicates a valid award of the Prize took place. To comply with this obligation the Promoter will publish or make available the first name or surname and county of the Winners and their winning entry to anyone who emails highlandspring@johndoehub.com or writes to [“Highland Spring 5L Giveaway, ℅ John Doe Group, The Leather Market, Weston Street, London, SE13ER”] enclosing a self-addressed envelope within one month after the Closing Date.
If a Winner objects to any or all of their details (first or surname, county and/or winning entry) being published or made available, they must contact the Promoter at highlandsping@johndoehub.com. In such circumstance, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

16. Ownership of Giveaway Entries and Intellectual Property Rights: All Giveaway entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. By submitting Giveaway entries and any accompanying material: entrants agree to: (a) assign to the Promoter all their intellectual property rights; and (b) waive all moral rights, in and to their Giveaway entry and otherwise in connection with their entry which the entrants may now or in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.

17. Applicable Law: the Giveaway will be governed by Scottish Law and any disputed will be subject to the jurisdiction of the courts of Scotland.

Queens Club Giveaway Terms and Conditions


2. Promotion Description: Highland Spring’s competition prize draw of 3 pairs of tickets to the “Queen’s Cup Final” ("Prize Draw") begins on Friday 11thth June 2021 at 10:00am (London) and ends on Monday 14th June 2021 at 11:59pm (London) (the "Promotion Period"). By participating in the Prize Draw, each entrant will be deemed to have accepted these terms and conditions and agreed to be bound by them and the decisions of the Sponsor (as defined in paragraph 10), which shall be final and binding in all respects. The Prize Draw is run by Bright Signals on behalf of the Sponsor and is responsible for the collection, submission and processing of entries and the overall administration of the Prize Draw. The Sponsor reserves the right to amend, alter or withdraw the promotion in whole or in part at any time during the Promotion Period.

3. Eligibility: The Prize Draw is open to legal residents of the UK (England, Scotland, Wales and Northern Ireland), Isle of Man or Channel Islands only, who are 18 years or older. Employees of the Sponsor or its group companies (and their immediate families – spouse, civil partner, parents, sibling and children) and anyone else professionally connected with the Prize Draw are ineligible to enter the Prize Draw or to win a Prize. In entering the Prize Draw, entrants confirm that they are eligible to do so and eligible to claim the Prize they may win. The Sponsor may require entrants to provide proof of eligibility to enter the Prize Draw.

4. Winner’s Selection: The winners of the Prize Draw will be selected in a random drawing using a random name generator tool from all eligible entries received throughout the Promotion Period. The random drawing will be conducted within 7 days of the end of the Promotion Period. The random drawing will be conducted by Bright Signals on behalf of the Sponsor, whose decisions are final. The Sponsor will aim to notify the winners within 24 hours after the drawing. If winners do not respond to the Sponsor within 2 days of being notified by the Sponsor, then the relevant winner’s Prize will be forfeited and the Sponsor will be entitled to select another winner at random. Any winner notification returned as undeliverable may result in Prize forfeiture. Winners may be required to sign and return further documentation as directed by the Sponsor in order to claim their Prize.

5. Prize: Three winners will win two tickets to the Final of the Queen’s Club Championships on June 20th (“Prize”). The Prize does not include any travel, travel insurance or accommodation which may need to be purchased by the winners in order to make use of the Prize, or any other expenses. No cash or other alternative will be offered in whole or in part for the Prize. The Prize cannot be transferred, redeemed for cash or substituted by a winner. The Sponsor reserves the right in its sole and absolute discretion to award a substitute Prize of equal or greater value if a prize described in these terms and conditions is unavailable or cannot be awarded, in whole or in part, for any reason. The Sponsor will not replace any lost or stolen prize items. The Prize will only be awarded and/or delivered to addresses within the UK (England, Scotland, Wales and Northern Ireland), Isle Of Man, or Channel Islands. Failure to comply with these terms and conditions will result in forfeiture of the Prize.

6. Online Entry: Enter the competition on Facebook or Instagram.

    “Anyone for tennis? To celebrate Highland Spring’s sponsorship of the Lawn Tennis Association and the Queen’s Club Championships, we’ve got 3 pairs of tickets* to give away for the final of the tournament on Sunday June 20th! 🎾 For your chance to enjoy a smashing time as one of the lucky winners, just post your answer to this teaser in the comments section and tag who you’d bring if you won: “Which Scottish tennis player has won the most titles at Queen’s Club Championships and how many times have they won?” The competition closes at 11:59pm on Monday June 14th and the winners, selected at random, will be notified by the official Highland Spring Facebook or Instagram accounts. Full terms and conditions are available here: [add link] *Please note that to comply with current health regulations, ticket pairs should only be used by people from the same household. It will also be necessary to adhere to social distancing and LTA covid guidance throughout your time at the event.”

    Automated or robotic entries submitted by individuals or organisations will be disqualified. Only one (1) entry per individual is permitted. Any attempt by an entrant to obtain more than the stated number of entries by using multiple/different email addresses, identities, registrations, logins or any other methods, including, but not limited to, commercial contest/prize draw subscription notification and/or entering services, will void that entrant's entries and that entrant may be disqualified. The Sponsor reserves the right, in its sole and absolute discretion, to disqualify any entry without notice if it reasonably believes any entrant has: (a) acted fraudulently, tampered with or attempted to disrupt or tamper with the operation of the Prize Draw or acted in violation of these terms and conditions; or (b) provided an entry which the Sponsor reasonable believes is infringing, defamatory, offensive, discriminatory, obscene, derogatory of any person or entity, likely to infringe the privacy or intellectual property of a third party or is otherwise inappropriate. All entries must be posted before the end of the Promotion Period in order to participate. The Sponsor will not accept: responsibility for Prize Draw entries that are lost or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or proof of posting or transmission as proof of receipt of entry to the Prize Draw.

    7. Publicity: The Sponsor must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Sponsor will send the surname and county of Prize winners and, if applicable copies of their winning entries, to anyone who emails enquiries@highlandspringgroup.com or writes to the address set out in paragraph 10 (enclosing a self-addressed envelope) within one month after the Promotion Period. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Sponsor. In such circumstances, the Sponsor must still provide the information and winning entry to the Advertising Standards Authority on request.

    8. Privacy: The Sponsor only uses entrants’ personal information in accordance with its privacy policy, which can be found at http://highlandspring.co.uk/more-information/privacy-policy/

    9. Limitation of Liability: To the extent permitted by law, the Sponsor shall have no liability for: (a) technical problems of any kind which may limit or prevent participation in the Prize Draw; (b) any damage to, or viruses that may be transmitted to or infect, computer equipment as a result of participation in the Prize Draw; (c) any injury, loss or damage arising directly or indirectly from or in connection with the receipt, use or allocation of a Prize; or (d) any other events beyond the Sponsor’s reasonable control that may cause the Prize Draw to be cancelled, modified, disrupted or corrupted or may lead to loss, delay or damage of a Prize. If, for any reason, the Prize Draw is not capable of running as planned, for any reason beyond the control of the Sponsor, then the Sponsor reserves the right in its sole discretion to cancel, terminate, modify or suspend the Prize Draw. In such event, the Sponsor may, in its sole discretion, perform the random drawing from among all eligible entries received prior to or after such cancellation, suspension, or modification.

    10. Sponsor: The Prize Draw is sponsored by Highland Spring Limited, Stirling Street, Blackford, Perthshire. PH4 1QA. enquiries@highlandspringgroup.com

    11. Facebook / Instagram Disclaimer: Entrants should understand that they are providing their information to the Sponsor and not to Facebook or Instagram. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram.

    12. Jurisdiction: The Prize Draw will be governed by Scots law and entrants to the Prize Draw submit to the exclusive jurisdiction of the Scottish courts.